About Us
Taylorbowls.com.au is operated by Taylor Bowls Ltd. This website supplies products to customers throughout Australia.
Prices and Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable, unless otherwise stated.
We reserve the right to change prices at any time. However, you will be charged the price displayed at the time your order is placed.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure; and
- Compensation for any other reasonably foreseeable loss or damage
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply in addition to any manufacturer’s warranty.
Information Accuracy
We strive to ensure that all information on this website is accurate and up to date. However, we do not guarantee that product descriptions, images, pricing, or other content are error-free, complete, or current at all times.
We reserve the right to correct errors or update information without prior notice.
Availability
All products are subject to availability. Stock levels may change before our website is updated.
If goods you have ordered are unavailable, we will notify you as soon as possible and issue a refund where appropriate.
Order Confirmation
We will confirm receipt of your order by email.
A binding contract is formed only when your order has been dispatched.
We reserve the right to cancel orders prior to dispatch for reasonable reasons, including pricing errors or stock availability. In such cases, you will be notified and refunded in full.
Delivery
Orders for bowls that are in stock are usually dispatched within 1–2 business days.
Custom bowls and personalised orders are made to order and estimated delivery timeframes are typically 14–16 weeks. These timeframes are provided as a guide only and may vary due to factors beyond our control.
Risk in the goods passes to you upon delivery.
Returns and Refunds
Change of Mind
We do not provide refunds or exchanges for change of mind purchases unless required by Australian Consumer Law.
Products returned for approved exchanges or returns must:
- Be unused and in original condition
- Include original packaging where possible
- Be returned within a reasonable timeframe agreed upon by us
Return shipping costs for change of mind purchases are the responsibility of the customer.
Faulty or Damaged Goods
If your goods are faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law.
This may include:
- Repair
- Replacement
- Refund
The appropriate remedy will depend on whether the issue is considered a major or minor failure.
We may require proof of purchase and reasonable evidence of the fault.
Customisation
We reserve the right to refuse any request for custom bowls, emblems, designs, quotes, or graphics that may infringe on third-party intellectual property rights or that we consider inappropriate, offensive, or in poor taste.
Customised or personalised products cannot be returned for change of mind. This does not affect your rights under the Australian Consumer Law.
Privacy & Security
We respect your privacy and are committed to protecting your personal information in accordance with applicable Australian privacy laws.
Your information will only be used for:
- Processing orders
- Customer service and support
- Communicating relevant updates or offers (where consent has been provided)
We do not sell or share your personal information with third parties except where required to process your order or comply with legal obligations.
Promotions and Offers
Promotional offers, discounts, and coupon codes may be subject to additional terms and conditions.
We reserve the right to withdraw or modify promotions at any time without notice.
Any misuse of promotional offers or breach of these Terms may result in order cancellation.
Intellectual Property
All content on this website, including text, images, graphics, logos, and product designs, is the property of Taylor Bowls Ltd and is protected by copyright and intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written consent, except for personal, non-commercial use.
Limitation of Liability
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of income, goodwill, or reputation.
Warranty
15-Year Manufacturer’s Guarantee
All Taylor Bowls are supplied with a 15-year manufacturer’s guarantee against manufacturing defects.
This guarantee:
- Applies to the original purchaser
- Requires proof of purchase
- Does not cover normal wear and tear, misuse, environmental damage, or improper storage
To help maintain your bowls:
- Avoid dropping or impacting the bowls
- Store bowls in a protective bowls bag
- Avoid prolonged exposure to extreme environmental conditions
Damage caused by misuse, environmental conditions, or normal wear and tear is not covered under warranty.
This warranty is provided in addition to your rights under the Australian Consumer Law.
Governing Law
These Terms and Conditions are governed by the laws applicable in Australia.
Any disputes will be subject to the jurisdiction of Australian courts.
